Frequently Asked Questions

What currency will I be charged in?

All transactions are processed in U.S. dollars (USD). If your payment method uses another currency, your bank or card provider may apply its current exchange rate and additional conversion fees.

What payment methods do you accept?

We accept PayPal and major credit cards, including Visa, Mastercard, American Express, and Discover. Available payment options will be displayed securely at checkout.

How long does order processing take?

Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays. Orders placed after 5:00 PM will begin processing on the next business day.

What shipping options are available?

We currently offer the following shipping options:

• Standard Shipping: $4.99, with estimated delivery in 3–5 business days.

• Free Standard Shipping: Available on orders of $35 or more.

• Express Shipping: $14.99, with estimated delivery in 1–2 business days.

Delivery estimates begin after your order has been processed and shipped.

How can I track my order?

Once your order ships, a confirmation email containing your tracking number will be sent to the email address provided at checkout. Please allow 24–48 hours for the carrier’s tracking system to update.

Can I change my order after placing it?

Please contact us as soon as possible if you need to correct or modify your order. We may be able to help before the order has shipped. Once your package has been shipped, we cannot change the products or shipping information.

Can I change my shipping address?

Please carefully check your shipping address before completing your purchase. If your order has not yet shipped, contact our customer support team immediately. We cannot guarantee address changes after an order enters processing or has been shipped.

What is your return policy?

You may request a return within 30 days of receiving your order. Returned products must be unworn, unused, with their original tags and packaging, and accompanied by a receipt or proof of purchase.

How do I start a return?

Please contact our customer support team through the Contact Us page before sending anything back. If your return is accepted, we will provide return instructions and, where applicable, a return shipping label. Items returned without prior authorization may not be accepted.

What should I do if my item arrives damaged or incorrect?

Please inspect your order when it arrives. If an item is defective, damaged, or different from what you ordered, contact us immediately with your order number and clear photos of the item and packaging. We will review the issue and work to make it right.

Can I exchange an item?

The fastest way to receive a different item is to return the original product following our return process and place a new order after the return has been accepted.

Are any products non-returnable?

Customized or personalized products,We accept returns within 30 days of delivery. Items marked “Final Sale” on the product page are not eligible for return.Please contact us before purchasing if you have questions about the return eligibility of a specific product.

When will I receive my refund?

After your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact our customer support team.

Why might my delivery be delayed?

Delivery may occasionally be affected by holidays, severe weather, carrier disruptions, high order volume, or incorrect shipping information. Shipping and delivery dates are estimates and cannot be guaranteed.

I did not receive an order confirmation email. What should I do?

First, check your spam or junk folder and confirm that you used the correct email address at checkout. If you still cannot locate the confirmation, please contact us with your name and order details.